Fortuna Casino Terms and Conditions

Welcome to Fortuna Casino — the official online gaming platform operated by FORTUNA 2000 S.R.L. (ECB 0465.106.684), with the site published by CONCEPT V GAMES S.A. (ECB 0843.578.514), both registered at Avenue des Croix de Guerre 120, 1120 Brussels, Belgium. By accessing or using our platform at Fortuna Casino.be, you agree to be bound by the terms and conditions set out below. Please read this document carefully before registering or placing any bets. If you do not accept these terms in full, you must not use our services.

1. About Us and Our Licence

At Fortuna Casino, we operate under a Class B licence (offline, class II gambling establishment) and an additional B+ licence for online games of chance, both issued by the Belgian Gaming Commission (Kansspelcommissie). Our services are fully regulated under Belgian law, and we are committed to maintaining the highest standards of responsible and transparent gaming. As a Belgium-licensed operator, we provide our services exclusively within jurisdictions where Belgian-licensed online play is legally permitted.

2. Eligibility and Account Registration

To use our services at Fortuna Casino, you must meet the following requirements:

• You must be at least 21 years of age.
• You must reside in a jurisdiction where access to Belgian-licensed online casino services is permitted.
• You must provide accurate, complete, and up-to-date information during registration.
• You may only hold one account with us at any time.
• You must not be registered on any self-exclusion list, including the EPIS self-exclusion system.

We reserve the right to request identity verification at any time. If we determine that any information provided is false or misleading, we may suspend or permanently close your account without prior notice.

3. Deposits and Payment Methods

At Fortuna Casino, we support the following deposit methods: Bancontact One Click, Bancontact Pay, Mastercard Debit, Visa Debit, and Maestro/Belgian debit cards. All transactions on our platform are processed in EUR. Our minimum deposit amount is €5.00, and in accordance with the Royal Decree of 25 October 2018, the maximum deposit is capped at €500.00 per week. Bankcard deposits are processed instantly.

We are proud to offer a 100% Belgian, 100% secure payment environment. All deposit methods are subject to our internal verification procedures, and we may request additional documentation before processing any transaction.

4. Withdrawals

At Fortuna Casino, we process all withdrawals via bank transfer to a validated IBAN account. Before any withdrawal can be processed, you must provide a valid copy of your identity document and your IBAN details for account validation purposes.

• Minimum withdrawal to a Belgian bank account: €15.00
• Minimum withdrawal to a foreign account: €50.00
• All withdrawal requests are processed within 5 working days, subject to standard banking delays.

We do not apply a maximum win cap on withdrawals, but all withdrawal requests remain subject to our verification and compliance procedures. Withdrawals will not be processed until your account has been fully validated.

5. Wagering Requirements and Bonus Conditions

Our Fortuna Casino bonus system is built around recurring promotions rather than a classic deposit-match welcome offer. Any bonuses or promotional rewards we provide are subject to the following conditions:

• Each deposit must be wagered a minimum of 10 times before a withdrawal request can be submitted.
• If you make a consecutive deposit and withdrawal without fulfilling the wagering requirement, we reserve the right to apply an administrative fee of 50% of the deposited amount.
• Bonus eligibility, prize pools, and applicable games may change at our discretion. We will notify players of any material changes through our official communication channels.

5.1 Current Promotions

As part of the Fortuna Casino online experience, we currently offer the following promotional programmes:

• Fortuna Club Tournament: Monthly competition with a €1,000 prize pool across 15 winners. First place receives €300. Based on the highest single-spin multiplier achieved on selected Pragmatic Play and Tada Gaming slots.
• Monthly Wheel Drops: 30 winners selected each month, with multipliers ranging from x10 to x1,000.
• Fortuna/Daily Boost: A +50% bonus on daily winnings, up to €5 per day, activated after 10 qualifying winning spins.
• Fortuna Drops: A €1,000 prize pool distributed as 200 rewards across selected games.

All promotions are subject to change. We encourage you to check our promotions page regularly for the most current Fortuna Casino bonuses and terms.

6. Games and Platform

Our Fortuna Casino platform hosts approximately 842 games, including slots (featuring Megaways and bonus buy variants), live casino games, blackjack, roulette, virtual sports, virtual casino games, and Belgian-specific dice game variants such as Gates of Olympus 1000 Dice, Sweet Bonanza 1000 Dice, and Sugar Rush Dice. Our live casino is powered by Ezugi and other leading providers, while our broader game library features content from Pragmatic Play, Betsoft, Endorphina, BF Games, Air Dice, Tada Gaming, Darwin, Erron Games, and more.

We also offer Fortuna Jackpots — a selection of multiple random and timed jackpot games — for players seeking progressive prize opportunities. Our platform is accessible on desktop, mobile smartphones, tablets, and game consoles. No dedicated app download is required, as Fortuna Casino online is fully browser-based and optimised for all devices.

7. Responsible Gaming

At Fortuna Casino, we are deeply committed to promoting safe and responsible gambling. We encourage all players to set personal limits and to seek help if gambling ceases to be enjoyable. We support the EPIS self-exclusion system, through which you may self-exclude for a minimum period of 6 months or permanently. To initiate self-exclusion, please contact our support team or reach out directly to the Belgian Gaming Commission.

8. Customer Support and Complaints

Our support team at Fortuna Casino is available 24/7 via email at support@Fortuna Casino.be and through the on-site Support tab. We provide assistance in French, Dutch, and English. If you have a formal complaint that we are unable to resolve, you have the right to escalate the matter to the Belgian Gaming Commission (Kansspelcommissie).

9. Governing Law

These terms and conditions are governed by Belgian law. Any disputes arising in connection with your use of our services shall be subject to the exclusive jurisdiction of the courts of Brussels. Our platform is hosted by Crystal Computing BV. EU-registered trademarks "Fortuna 2000" and "Fortuna Casino" are the exclusive property of our operating entities.

We reserve the right to update or amend these terms at any time. Continued use of our services following any such update constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed of any changes.