Fortuna Online Casino Privacy Policy

At Fortuna Online Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you access and use our services at Fortuna Casino.be. We encourage you to read this document carefully so you fully understand your rights and our obligations as your data controller. Our platform is operated by FORTUNA 2000 S.R.L. (ECB 0465.106.684), registered at Avenue des Croix de Guerre 120, 1120 Brussels, Belgium, and published by CONCEPT V GAMES S.A. (ECB 0843.578.514), registered at the same address.

Who We Are

We operate Fortuna Casino as a licensed gambling platform under the supervision of the Belgian Gaming Commission (Kansspelcommissie). We hold a Class B licence for offline gambling and an additional B+ licence for online games of chance, both held by FORTUNA 2000 S.R.L. Our services are available exclusively to players aged 21 and over who reside in jurisdictions where Belgian-licensed online play is permitted. As the data controller, we are responsible for how your personal information is handled when you use the Fortuna Casino.be platform.

Information We Collect

When you register and use our services, we may collect the following categories of personal data:

• Full name, date of birth, and national identification details
• Contact information including email address and phone number
• Billing details, including your Belgian bank account IBAN and a copy of your identity document (required for withdrawal validation)
• Payment transaction data linked to your deposits and withdrawals via Bancontact, Mastercard Debit, Visa Debit, and Maestro
• Technical data such as your IP address, browser type, device information, and session logs
• Gaming activity records, including your game history, wagering patterns, and bonus usage
• Communications you send us via email at support@Fortuna Casino.be or through our on-site support tab

How We Use Your Information

At Fortuna Casino, we use the personal data we collect for several legitimate purposes. Our primary reason for processing your data is to provide you with a safe, legal, and enjoyable gaming experience. Specifically, we use your information to:

• Verify your identity and confirm you meet our minimum age requirement of 21+
• Process your deposits and withdrawals, including validating your IBAN and identity before releasing funds
• Administer your account and manage your participation in our promotions, including Fortuna Club Tournament, Monthly Wheel Drops, Fortuna Drops, and the Daily Boost offer
• Comply with our legal obligations under Belgian law and the requirements of the Belgian Gaming Commission
• Detect and prevent fraud, money laundering, and other unlawful activity
• Communicate with you regarding account updates, support queries, and promotional offers where you have consented to receive them
• Improve our platform's performance, security, and user experience across desktop, mobile, and tablet devices

Legal Basis for Processing

We at Fortuna Casino process your personal data on the following legal grounds:

• Contract performance: Processing is necessary to provide you with the services you have requested when creating your Fortuna Casino account.
• Legal obligation: We are required by Belgian gaming regulations and anti-money laundering laws to collect and retain certain data.
• Legitimate interest: We process technical data and gaming activity logs to ensure the security and integrity of our platform.
• Consent: Where we send you marketing communications, we do so only on the basis of your explicit consent, which you may withdraw at any time.

Data Sharing and Third Parties

Our Fortuna Online Casino platform does not sell your personal data to third parties. However, we may share your information with carefully selected partners and authorities in the following circumstances:

• Game providers such as Pragmatic Play, Tada Gaming, Betsoft, Endorphina, BF Games, and Ezugi, to the extent necessary to deliver gameplay and live casino services
• Payment processors and Belgian banking institutions to facilitate your transactions
• Crystal Computing BV, our hosting provider, which maintains the technical infrastructure of our platform
• The Belgian Gaming Commission and other competent authorities, when we are legally required to disclose information
• Law enforcement agencies in cases of fraud prevention or legal proceedings

Data Retention

We retain your personal data for as long as your account remains active and for as long as required by applicable Belgian law. Following account closure, we may retain certain records for up to five years to comply with our regulatory and legal obligations. Once the retention period expires, we securely delete or anonymise your data.

Your Rights

As a user of Fortuna Online Casino, you have the following rights regarding your personal data under the General Data Protection Regulation (GDPR) and applicable Belgian law:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct any inaccurate or incomplete information.
• Right to erasure: You may request that we delete your data, subject to our legal retention obligations.
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
• Right to data portability: You may request that we provide your data in a structured, machine-readable format.
• Right to object: You may object to our processing of your data based on legitimate interest.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at support@Fortuna Casino.be. We will respond to your request within 30 days.

Self-Exclusion and Responsible Gambling

We take responsible gambling seriously. At Fortuna Casino, we participate in the EPIS self-exclusion system operated by the Belgian Gaming Commission. If you wish to self-exclude, you may contact us directly or submit a request through the Belgian Gaming Commission. Self-exclusion periods are available for a minimum of six months or on a permanent basis. Your request will be processed promptly, and your data will be managed in accordance with the terms of the exclusion.

Cookies and Tracking Technologies

Our Fortuna Casino website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse platform usage. You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our Fortuna Online Casino platform uses secure encryption protocols for all data transmissions, and access to personal data is strictly limited to authorised personnel only.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact and Complaints

If you have any questions, concerns, or complaints about how we handle your personal data, please contact us at support@Fortuna Casino.be. If you are not satisfied with our response, you have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit) or to seek resolution through the courts of Brussels, in accordance with Belgian law.