Responsible Gaming at Fortuna Casino

At Fortuna Casino, we believe that gambling should always be an enjoyable and entertaining experience. Our commitment to responsible gaming is at the heart of everything we do. We operate under the strict oversight of the Belgian Gaming Commission (Kansspelcommissie), holding both a Class B licence and a B+ licence for online games of chance — and we take our legal and ethical obligations seriously. Whether you access Fortuna Casino online through desktop or mobile, we provide the tools, resources, and support you need to stay in control of your play.

Our Responsible Gaming Commitment

Here at Fortuna Casino, we are dedicated to fostering a safe and transparent gambling environment. Casino Fortuna online is available exclusively to players aged 21 and older, residing in jurisdictions where Belgian-licensed play is permitted. We enforce strict age verification procedures during registration and account validation, ensuring that our platform is never accessible to minors or vulnerable individuals.

We understand that for some players, gambling can become problematic. Our Fortuna Casino team actively works to identify early signs of problem gambling and to provide appropriate assistance. We remind you that gambling is a form of entertainment — not a source of income, and not a way to recover financial losses.

Recognising Problem Gambling

At Fortuna Casino, we encourage you to regularly reflect on your gambling habits. Problem gambling can affect anyone, regardless of experience or background. Some warning signs to be aware of include:

Spending more money or time on gambling than you originally intended
Chasing losses in an attempt to recover money previously spent
Neglecting work, family, or personal responsibilities due to gambling
Feeling anxious, irritable, or restless when not gambling
Borrowing money or selling possessions to fund gambling activity
Hiding your gambling activity from friends or family members
Gambling as a way to escape stress, depression, or personal problems

If you recognise any of these behaviours in yourself, we strongly encourage you to reach out to us or to one of the independent support organisations listed below. Our Fortuna Casino support team is available to assist you at any time via email at support@Fortuna Casino.be.

Responsible Gaming Tools We Provide

Our Fortuna Casino platform offers a range of practical tools to help you manage your gambling activity responsibly. We empower you to set your own limits and maintain full control over your account at all times.

Deposit Limits

In accordance with Belgian law (Royal Decree of 25 October 2018), we apply a mandatory weekly deposit cap of €500.00 for all players. The minimum deposit at our Fortuna Casino platform is €5.00. These limits are legally enforced and cannot be raised above the statutory maximum, ensuring that your spending remains within safe and legally defined boundaries.

Self-Exclusion

At Fortuna Casino, we offer a robust self-exclusion programme for players who feel they need a break from gambling. You may request a self-exclusion period of a minimum of six months, or opt for a permanent exclusion. To activate self-exclusion, please contact our support team directly through the on-site Support tab or by emailing support@Fortuna Casino.be.

In addition to our internal self-exclusion system, we participate in the EPIS (Excluded Persons Information System) — the Belgian national self-exclusion register. Through the EPIS system, your exclusion applies across all licensed Belgian gaming operators, providing a comprehensive layer of protection. We at Fortuna Casino fully cooperate with this system and take all exclusion requests seriously.

Session Awareness

We encourage all players using our Fortuna Casino online platform to track the time and money they spend on gaming. Taking regular breaks, setting personal time limits, and reviewing your account history are all effective habits that help maintain healthy play. Our casino Fortuna online dashboard provides access to your transaction and gaming history so you can monitor your activity at any time.

Protecting Minors

Our Fortuna Casino platform is strictly for adults aged 21 and over. We require identity verification before any withdrawals are processed and as part of our standard Know Your Customer (KYC) procedures. We take every measure to prevent underage access to our services.

If you share your device with younger family members, we recommend using parental control software to restrict access to gambling websites. Trusted tools include:

Gamban — blocks gambling websites across all devices
Net Nanny — parental control and content filtering software
Cyberpatrol — family-safe internet filtering solution

Never share your Fortuna Casino login credentials with anyone, and always log out of your account when using a shared or public device.

Support Organisations

We at Fortuna Casino want you to know that help is always available. If you or someone you know is struggling with gambling-related issues, we encourage you to contact one of the following independent organisations:

Belgian Gaming Commission (Kansspelcommissie) — www.gamingcommission.be — the official regulatory body overseeing all licensed gambling in Belgium, including our operations
Gamblers Anonymous Belgium — peer support for individuals affected by problem gambling
Centre de référence en matière de jeu (CRJ) — specialised counselling and support services in Belgium
GamCare — www.gamcare.org.uk — free information, support, and counselling for problem gamblers

You may also file a formal complaint or request additional player protection measures directly with the Belgian Gaming Commission at any time, independently of our internal support channels.

Wagering Conditions and Responsible Play

We want to be transparent about how our promotions work. At Fortuna Casino, each deposit must be wagered a minimum of 10 times before a withdrawal can be processed. If you make consecutive deposits and withdrawals without meeting wagering requirements, a 50% administrative fee may apply. We encourage all players to read our terms and conditions carefully before participating in any Fortuna Casino bonuses or promotional offers, including the Fortuna Club Tournament, Monthly Wheel Drops, and Fortuna Drops reward pool.

Contact Us

Our Fortuna Casino team is here to support you. If you have concerns about your gambling behaviour, wish to activate any responsible gaming tools, or simply need guidance, please do not hesitate to reach out. You can also manage your account easily through the Fortuna Casino login page at any time.

Email: support@Fortuna Casino.be
On-site Support: Available via the Support tab on our website
Operator: FORTUNA 2000 S.R.L., Avenue des Croix de Guerre 120, 1120 Brussels, Belgium
Regulator: Belgian Gaming Commission (Kansspelcommissie)

At Fortuna Casino, responsible gambling is not just a policy — it is a core value we uphold every day. We are committed to ensuring that your experience on our platform remains safe, fair, and enjoyable.

Content updated: June 12, 2026